2025 AI Integration

A Growing Macro-Trend for Modern Restaurants

Artificial Intelligence (AI) integration is no longer just a buzzword—it’s quickly becoming a macro-trend that reflects consumers’ broader priorities and expectations. While it may sound high-tech or out of reach for the average restaurateur, the reality is that AI is increasingly accessible and can be implemented in small, practical ways that make a significant impact on daily operations.

AI at the Front of House

The front of house is where first impressions are made—and sometimes lost. Done right, AI can serve as a powerful operational ally, helping you create smoother, more personalized guest experiences. AI-powered phone answering systems, voice-activated ordering, self-service kiosks, and digital check-in tools can streamline service, reduce wait times, and free up your team to focus on other customer interactions.

AI at the Back of House

Behind the scenes, AI is just as powerful. From integrated inventory management and smarter purchasing systems to optimized staffing and scheduling tools, AI is becoming an essential resource for data-driven decision-making. Many restaurants are also using AI to assist with marketing automation, customer remarketing, content creation, and even new menu development. At a strategic level, AI tools can act as a sounding board for planning, offering data-backed insights and forecasting trends to help guide your next moves.

AI doesn’t replace your team—it empowers them. By handling repetitive or time-consuming tasks, this technology helps your staff focus on what truly matters: creating exceptional dining experiences.

Sources: National Restaurant Association “What’s Hot” survey; Popmenu – “AI in Restaurants: 9 Ways Artificial Intelligence is Shaping the Food Industry.”